FAQs
1. What is Catberry?
Catberry is a fun, trendy online store that curates stylish and adorable products for girls — from accessories to everyday essentials. We operate as a dropshipping store, delivering cute and quality items directly to your door.
2. Where do you ship to?
We offer worldwide shipping! Wherever you are, we’ll do our best to get Catberry goodies to your doorstep.
3. How long does shipping take?
Shipping times vary based on your location:
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USA, UK, Canada, Australia: 5-7 business days
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Europe & Asia: 7-14 business days
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Other countries: 7-14 business days
Please note: Due to high demand or seasonal promotions, occasional delays may occur — but we always keep you updated!
4. How can I track my order?
Once your order is processed and shipped, we’ll send you a tracking number via email. You can track it using the link provided or contact us if you need help.
5. How do I cancel or change my order?
If you need to cancel or make changes, please contact us within 12 hours of placing your order. After that, it may already be in processing or on its way.
6. Do you accept returns or exchanges?
Because we ship directly from our suppliers, we currently only accept returns for items that are damaged, defective, or incorrect. Please contact us within 7 days of receiving your order, and we’ll help sort it out.
7. What payment methods do you accept?
We accept all major payment methods:
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Visa, MasterCard, Amex -
PayPal -
Apple Pay & Google Pay (if available)
8. Are your products safe for kids?
Yes! We prioritize quality and safety. All our products are age-appropriate and free from harmful materials — perfect for young girls, teens, or anyone who loves cute things!
9. Why did I receive only part of my order?
To speed up delivery, we may ship items separately depending on availability and warehouse locations. Don’t worry — the rest of your order is on its way!
10. How can I contact Catberry?
We’d love to hear from you!
Email us at: catberry1021@gmail.com Or DM us on Instagram: catberry1021